When we sat down and really thought about what makes touchpoint a great product, it boiled down to three things;
We enable complex airlines to offer more passenger choice, challenging industry status quo.
We tackle complex logistics that our competitors shy away from.
Without fail, when a carrier uses our product it provides customers with a better in-flight experience, saves money and reduces waste.
What We’re All About
Solving complexity is nothing new to us, it’s what we’ve been doing for more than 20 years in the airline industry. Over that time, we’ve partnered with airlines and caterers around the world, with customer relationships that span decades. Some of our clients have been with us for over 20 years, proof that we deliver solutions that last. With the same core team driving our business since day one, we bring a unique blend of stability, deep expertise, and long-term trust to every project.
What sets us apart is how we work. We’re flexible, nimble, and always adapting—treating your business as if it were our own. We combine professionalism with a down-to-earth approach: friendly and approachable day-to-day, while serious and focused when it really matters. We believe our software doesn’t just solve today’s challenges, it opens up opportunities for the future. Whether it’s saving money, streamlining operations, or creating new ways to serve your passengers, our goal is always to deliver value that makes us cost-neutral in your operation.
At our core, we believe in helping you work smarter, not harder. We design solutions that simplify the complex, drive efficiency, and empower your teams to perform at their best. That’s why our customers stay with us for the long haul—because when you partner with us, you’re choosing a team that’s experienced, trusted, and committed to making a real difference in your business.
Touchpoint Provides:
- 0 Years of Industry Experience
- 0 Automated Rules
- 0 Passenger Meals
- 0 Supplier Instructions
Our Touchpoints
The flight plan is set, scroll down for the details
Module 1
Galley Planning
- Standardises layouts across fleets for accuracy and efficiency
- Drag-and-drop interface for designing galleys, containers, sub-containers
- Reduces waste and confusion through consistency
- Reports include packing plans, weight & balance, labels
- Tablet access allows drill-down from full layout to single product
- Helps crews quickly locate items, saving time during service
Module 2
Menu Planning & Design
- Enables quick, consistent menu creation across all cabin classes
- “Configure once, apply everywhere” with flexible exception rules
- Integrates with caterers for presentations, pricing, and collaboration
- Supports proactive cycle planning with future menu libraries
- Dynamic schedule integration keeps menus current
- Customisable for full-service, hybrid, or retail airline models
Module 3
Flight Schedules & Passengers
- Acts as the system’s source of truth for airline services
- Search flights for provisioning, history, and operational data
- Live feeds give real-time operational visibility
- Dashboards highlight key performance metrics
- Gantt view shows aircraft utilisation, gaps, overlaps
- Integrates with Galley & Menu Planning for accurate catering
Module 4
Catering Ops & Supplier Portals
- Converts planning into clear instructions for caterers, crews, and ground staff
- Accessible on desktop and mobile for flexibility
- Provides live updates across devices to minimise disruption
- Ground teams can give real-time tarmac feedback
- Crews see what’s loaded and where for faster service
- Supplier Portals give secure, tailored access to partners
Module 5
Supplier Performance
- Tracks caterer, cleaner, and ground handler service quality
- Issues logged by crew/ground staff with metadata and images
- Suppliers respond with explanations or corrective actions
- Airlines review and decide outcomes for accountability
- Builds into dashboards, scoring, and heatmaps over time
- Strengthens communication and supplier partnerships
Module 6
Finance & Retail
- Translates operations into accurate financial outcomes
- Validates quantities against contracts, applies pricing rules
- Flags anomalies to protect against overcharging
- Dashboards provide cost visibility and financial control
- Retail module integrates POS data with operations
- Tracks revenue, margins, demand trends, and sales targets
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